Wright’s Heat, Air & Refrigeration, Inc. (“Wright’s,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, disclose, store, retain, and safeguard your personal information when you visit our website, communicate with us, or request our services. By using our website or providing your personal information, you acknowledge that you have read and understand this Privacy Policy. Wright’s reserves the right to modify or update this Privacy Policy at any time. Any revisions will become effective upon posting the updated Privacy Policy on our website. The Effective Date listed above reflects the date of the most recent revision.
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. While we employ commercially reasonable security measures to safeguard the information entrusted to us, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and financial records, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and fulfill the purposes described in this Privacy Policy. When personal information is no longer required, it is securely deleted or destroyed in accordance with our record retention practices and applicable law.
Information We Collect
Wright’s may collect personal information that you voluntarily provide, including your name, company name (if applicable), service, billing, and mailing addresses, email address, telephone or mobile number, payment information processed through secure third-party payment providers, and any other information you choose to provide through contact forms, service requests, estimates, financing applications, surveys, or other communications. We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and website usage information through cookies or similar technologies.
If your personal information changes or you believe that any information we maintain is inaccurate or incomplete, you may contact Wright’s Heat, Air & Refrigeration, Inc. at any time to request that your information be updated or corrected. We will make reasonable efforts to update our records promptly, subject to any applicable legal or regulatory requirements.
How We Use Your Information
We use the personal information we collect to schedule and perform requested services, prepare estimates and invoices, process payments, communicate regarding appointments, dispatch updates, billing, and other service-related matters, respond to customer inquiries, improve our website and services, maintain business records, comply with applicable legal obligations, and send SMS communications only when you have provided your consent. Following the completion of a service, a representative of Wright’s may verbally ask whether you would like to receive a one-time text message containing a link to leave a customer review. If you provide verbal consent, we will send the review request to the mobile telephone number you provide. Providing consent is entirely voluntary and is not required to receive our services.
Wright’s Heat, Air & Refrigeration, Inc. does not sell, rent, trade, or otherwise disclose your personal information to third parties or affiliates for their marketing or promotional purposes. We may disclose your information only when necessary to process payments through authorized payment processors, provide services through trusted vendors acting on our behalf, comply with applicable laws, legal processes, court orders, or governmental requests, or protect the rights, property, safety, or security of Wright’s, our customers, employees, or others. Mobile phone numbers and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.
Children’s Privacy
Our website and services are not intended for use by children under the age of thirteen (13). We do not knowingly collect personal information from children under thirteen years of age. If we become aware that personal information has been collected from a child under the age of thirteen without the required parental or guardian consent, we will take reasonable steps to delete such information. Parents or legal guardians who believe that their child under the age of thirteen has provided personal information to Wright’s are encouraged to contact us so that appropriate action can be taken.
